Member

There are two sorts of actions that a bus driver can take. First, in appropriate circumstances, while remaining safe in the cab and not getting out—and I agree that is entirely the wrong thing to do, as is a standard part of bus driver training—there are things you can say and do which may help deflect or modify others’ behaviour on the bus. One of the intentions of this clause is to equip drivers with the understanding of what to say when that might happen in order that, if it works, a situation is defused.