Rebecca Smith

In September 2021, Plymstock post office closed. It was part of the collateral damage of the closure by Morrisons of more than 80 newsagents. It was a legitimate business decision no doubt, but it highlights the issue of the post office franchise model. Those businesses just disappeared from the high street. What followed was a public petition, which I started. There was huge public disappointment, as older populations are used to using cash. The postmistress of the next nearest post office wants to retire, which leaves just one bank with one cash machine. The next nearest cash machine is 10 or 15 minutes’ walk away. Importantly, this was the loss of an anchor at a shopping centre that is vital for the local community. Working closely with the Post Office and local businesses, we sought to secure a new post office, but it is a challenge to make the franchise business model work. That will be even harder now with the employer increased national insurance contributions that businesses face. I raised this matter with the Minster today and he gave me a helpful answer. He mentioned the increase in the sub-postmaster pay offer, but there remains the issue that we are not replacing closing post offices on a like-for-like basis. Plymstock had a three-counter model, which the Post Office has offered to replace with a local franchise. It is offering just £15,000 to £18,000 a year to run that service within an existing or proposed business. We have to add on to that rent, business rates, staff, and set-up and running costs, because, at the moment, there are no businesses on the Broadway, where the post office was located, able to take on that service. There is also a challenge with the franchise model, in that it is often not possible to tag on additional services at the beginning that would make the business more profitable. For example, passport processing is not always offered at the start, and those extra services can often be the difference between a business model that will work and one that is unsustainable. Ironically, on 22 May, the day the general election was called, I met again with the Post Office—some three years later—to discuss the issue. The Post Office raised with me the statistics on what was needed. It thought that the use of a post office in the area would increase over time, but it would not take into account the fact that a neighbouring postmistress was seeking to retire. Therefore, the data showed that the area did not need anything more than a post office local. All it took was a tiny bit of horizon scanning to realise that there would be that need and that demand shortly. We got stuck in a Catch-22 situation. The Post Office reassured me that it had further people interested in running the post office, but, nearly one year later, nothing has come to fruition. The fight continues. As has been mentioned by other hon. Members, there is the option of banking hubs. The work of the Conservative Government to trailblaze this modern solution for communities has helped remarkably, and I am sure that we will hear lots about that this afternoon.