L

Lord Bradley (Lab)

Speaking in the House of Lords on 27 January 2025

Debate

Avanti West Coast

Contribution

I thank my noble friend the Minister for that reply and note my interest as a weekly user of Avanti trains and praise the many excellent staff on these trains and the brilliant services provided by Stockport booking office. However, the performance during November and December 2024, as the Minister has mentioned, was utterly woeful and frustrating. Journey after journey was subject to huge delays, with numerous cancellations and subsequent declassification throughout the trains, standing room only or people sitting on the floor of the carriages, and no refreshments, not even the smallest bottle of water, throughout the train. On behalf of Avanti’s long-suffering passengers, will the Minister carefully study again the contract at his meeting with management later in the week, to end this misery and ensure that customers and taxpayers get the value for money that they so deserve?

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