Member

We have been clear that improvements are needed to make healthcare regulation and oversight more effective, and the CQC is already making improvements following independent reviews. Beyond legislation, it is the responsibility of trust boards to ensure that feedback is gathered to improve services. The patient and carer race equality framework, now part of the standard NHS contract, requires that visible and effective ways for patients and carers to feed back are established, as well as clear processes to act and report on that feedback.