Mr Calvin Bailey

The ombudsman who came to speak to us the other day gave a clear account of the challenges and issues that she faced and elucidated on a number of challenges around addressing the specificity of any individual complaints that she had been made aware of, due to the distance between the complaint and her appearance before the Committee. I think it is worth reviewing the entirety of her evidence because, for me, it did nothing more than emphasise the need for the Bill to be passed as drafted and to take note of my challenges to the amendment. On the wider status of the service complaints system, efforts to enhance consistency and accessibility are ongoing. I take this moment to thank the ombudsman, Mariette Hughes, and her team for their work to improve the service complaints system. It was clear from her responses to our questions last week that she was conscious of the need to continue improving the system throughout the transition to a new commissioner. I am sure the Ministry will continue its work to implement the recommendations of the ombudsman’s office, particularly in ensuring that there is a single entry point for complaints and a consistent approach in the recording of all the grievances across defence, as laid down in successive annual reports. On amendment 6, the Government are committed to swiftly establishing the Armed Forces Commissioner through a rigorous appointment process, ensuring that the role is filled by a highly qualified and security-cleared individual who can advocate effectively for the armed forces community. Although the Bill does not detail a specific implementation timetable, which colleagues will know is typical of primary legislation, this is a priority for the Government. I believe that colleagues from all parts of the House will recognise that the appointment process must be done correctly. The appointment will be subject to a full public appointments process, regulated and overseen by the Commissioner for Public Appointments. This process will include necessary vetting and security clearances, building trust among armed forces personnel that the appointment—[Interruption.] The implementation timeline will also account for the passing of the secondary legislation and a smooth transition from the current Service Complaints Ombudsman to the new Armed Forces Commissioner—