Sir John Hayes

Sir John Hayes

Conservative — South Holland and The Deepings

Speaking in the House of Commons on 15 January 2025

Debate

Women’s Changed State Pension Age: Compensation

Contribution

The hon. Gentleman is right and he encourages me to turn to the ombudsman’s report, which I have before me. Members will be pleased to note that, although I have inserted many tags into my copy of this report and the previous one, I will not refer to all of them. That would take forever. Suffice it to say that the ombudsman found “maladministration in DWP’s communication about the 1995 Pensions Act resulted in complainants losing opportunities to make informed decisions about some things and to do some things differently, and diminished their sense of personal autonomy and financial control.” The ombudsman’s remedy is set out at the end of the second report. Ombudsmen recommend recompense on a scale—a series of levels, from 1 to 6. The report is here for everyone who has not studied it in detail to see: the ombudsman recommended a level 4 response. That means “a significant and/or lasting injustice that has, to some extent, affected someone’s ability to live a relatively normal life.” It suggests that the recompense might be between £1,000 and £2,950.

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