Sir Julian Lewis

Sir Julian Lewis

Conservative — New Forest East

Speaking in the House of Commons on 17 December 2024

Debate

Women’s State Pension Age Communication: PHSO Report

Contribution

The Secretary of State says in her statement: “Research given to the ombudsman shows only around a quarter of people who are sent unsolicited letters actually remember receiving and reading them.” I would like to know the terms of that research. Did it, for example, say on the envelope, “Important financial information affecting your pension”? If something like that were on an envelope, I think that there would be a very different response rate. Given that she is having trouble accepting that people look at serious letters that really affect them, perhaps the Chancellor could use some of her ability to get these messages across, as was so successful in the case of advising pensioners that they would be losing the winter fuel allowance.

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