Clive Jones

It is a real pleasure to serve under your chairship, Mr Pritchard. I thank the hon. Member for Keighley and Ilkley (Robbie Moore) for securing this very important debate. Natalie Harrison lives in my constituency of Wokingham and, along with other leaseholders in Mulberry House, faces constant challenges due to the failure of her former managing agent, Eagerstates, and its associated company, Assethold. I recognise that neither of those companies is a housing developer, but the situation faced by my constituents could very well apply to properties leased by a housing developer, so I hope it is treated with the same principle. Natalie tells me that Eagerstates’ two-year tenure as managing agent of Mulberry House has turned the leaseholders’ lives into a living hell. It increased the service charge by 48% in its first year of management and by over 200% in its second. After the leaseholders secured a successful right to manage application, Eagerstates continued to bill residents over £16,000 despite no longer being appointed. Another constituent is in a top-floor apartment in the same property and is now forced to live in damp conditions surrounded by mould due to the poor quality of the roof. The roof, which was fully replaced six years ago, carried a 30-year warranty that is no longer covered, due to a failure by Eagerstates to commission a once-yearly inspection. Eagerstates has left the property in a shocking state of repair, forcing residents to pay an additional £29,000 between 12 flats for roof repairs and £45,900 for a completely new lift. My constituents feel that they are being robbed and left completely unprotected by a system that is seemingly unable to protect people who are being ripped off by companies that have the money to intimidate them. Can the Minister tell me, Natalie and the residents of Mulberry House what plans the Department has to get the Leasehold and Freehold Reform Act 2024 fast-tracked as quickly as possible? People need action to protect their livelihoods. They would also be grateful to know how the Government’s plans will stop the abuses by Eagerstates that they are facing from happening now and in the future. Will the Government ensure that undue power is taken from housing developers? Finally, will the Minister investigate the cases I have talked about and provide me with a written response that I can pass on to those affected?