Contribution
My Lords, of course I welcome the fact that the Bill will enable people to register a death in person and online, which was a key recommendation from the UK Commission on Bereavement. I have been asked to table this amendment by Marie Curie; it is designed to achieve improvements to UK bereavement support services, highlighting the significant administrative burden faced by bereaved individuals.
Marie Curie points to the need for a review of the existing Tell Us Once service and the creation of a universal priority service register to streamline death-related notifications across government and private sectors. It argued that the Bill presents an opportunity to address these issues through improved data-sharing and online death registration. Significant statistics illustrate the scale of the problem, showing a large percentage of bereaved people struggling with numerous administrative tasks. It urges the Government, as I do, to commit to implementing those changes to reduce the burden on bereaved families.
Bereaved people face many practical and administrative responsibilities and tasks after a death, which are often both complex and time sensitive. This Bill presents an opportunity to improve the way in which information is shared between different public and private service providers, reducing the burden of death administration.
When someone dies, the Tell Us Once service informs the various parts of national and local government that need to know. That means the local council stops charging council tax, the DVLA cancels the driving licence, the Passport Office cancels the passport, et cetera. Unfortunately, Tell Us Once is currently not working across all Government departments and does not apply to Northern Ireland. No updated equality impact assessment has ever been undertaken. While there are death notification services in the private sector, they are severely limited by not being a public service programme—and, as a result, there are user costs associated, adding to bereaved people’s financial burden and penalising the most struggling families. There is low public awareness and take-up among all these services, as well as variable and inconsistent provision by the different companies. The fact that there is not one service for all public and private sector notifications means that dealing with the deceased’s affairs is still a long and painful process.
The Bill should be amended to require Ministers to carry out a review into the current operation and effectiveness of the Tell Us Once service, to identify any gaps in its operation and provisions and make recommendations as to how the scope of the service could be expanded. Priority service registers are voluntary schemes which utility companies create to ensure that extra help is available to certain vulnerable customers. The previous Government recognised that the current PSRs are disjointed, resource intensive and duplicative for companies, carrying risks of inconsistencies and can be “burdensome for customers”.
That Government concluded that there is “significant opportunity to improve the efficiencies and delivery of these services”. The Bill is an opportunity for this Government to confirm their commitment to implementing a universal priority services register and delivering any legislative measures required to facilitate it. A universal PSR service must include the interests of bereaved people within its scope, and charitable voluntary organisations such as Marie Curie, which works to support bereaved people, should be consulted in its development.
I have some questions to the Minister. First, what measures does this Bill introduce that will reduce the administrative burden on bereaved people after the death of a loved one? Secondly, the Tell Us Once service was implemented in 2010 and the original equality impact assessment envisaged that its operation should be kept under review to reflect the changing nature of how people engage with public services, but no review has ever happened. Will the Minister therefore commit the Government to undertake a review of Tell Us Once? Thirdly, the previous Government’s Smarter Regulation White Paper committed to taking forward a plan to create a “shared once” support register, which would bring together priority service registers. Will the Minister commit this Government to taking that work forward? I beg to move.