Baroness Jones of Whitchurch (Lab)

We support this service, of course—we can see the potential for expanding it further if we get this measure right—but I have to tell noble Lords that the current service is not in great shape in terms of its technology. It has suffered from insufficient investment over time and it needs to be improved before we can take it to the next stage of its potential. We consider that the best way to address this issue is, first, to upgrade its legacy technology, which is what we are operating at the moment. I realised that this is a problem only as I took over this brief; I had assumed that it would be more straightforward, but the problem seems to be that we are operating on ancient technology here. Work is already under way to try to bring it all up to date. We are looking to improve the current service and at the opportunities to extend it to more of government. Our initial task is to try to extend it to some of the government departments that do not recognise it at the moment. Doing that will inform us of the potential limitations and the opportunities should we wish to extend it to the private sector in future. I say to the noble Lord that this will have to be a stage process because of the technological challenges that we currently have. We are reluctant to commit to a review and further expansion of the service at this time but, once the service is updated, we would absolutely be happy to talk to noble Lords and revisit this issue, because we see the potential of it. The update is expected to be completed in the next two years; I hope that we will be able to come back and give a progress report to noble Lords at that time. However, I have to say, this is what we have inherited—bear with us, because we have a job to do in bringing it up to date. I hope that, on that basis, the noble Lord will withdraw his amendment, albeit reluctantly.