Tessa Munt

Tessa Munt

Liberal Democrat — Wells and Mendip Hills

Speaking in the House of Commons on 28 November 2024

Debate

Business of the House

Contribution

I have constituents who live on the Somerset levels who are 90 years young. They have limited mobility and do not have mobile phones. Three months ago BT cut them off in the process of changing their landline to digital—something they did not request. They do not even have broadband, and they lost access to their emergency alarms. It took a month of pleading by their son and neighbours, and masses of calls. BT said that they were a priority as vulnerable people, but nearly a fortnight ago the landline went off again. Openreach says there is nothing wrong with their copper line, and everyone is trying to get them sorted out. All they want is a decent service on their landline and their old number back. May we have a debate about what BT’s priority register actually means, and how it might improve its service for more vulnerable residents?

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