Member

There is a second app that the public never see, and that is the assistance app used by the assistance staff. It is fairly new and it is true to say, from my conversations with staff at a number of different stations, that it works reasonably well at the big stations and terminuses. However, for individual staff members at smaller stations, who may be performing 10 different roles, the app is not helpful, especially if the journey that the passenger is taking is a short one. They may have competing assistances at different stations at the same time.