Member

At Second Reading I spoke about going on Southern Railway and having to get off the train at Hither Green and find somebody to come with me to Lewisham East to get me off there. When returning to Lewisham East, I had to ring Hither Green to get somebody to come from Hither Green, and this is the problem. The app for staff does not take into account the current staffing levels, where there are no staff at the station and there is nobody on the train who can get the passenger on or off. That was why I made the comments earlier, in response to the amendment in the previous group from the noble Lord, Lord Hamilton, because at the moment there is total chaos. Passengers do not understand what is happening at each station.