Laurence Turner

I completely agree with my hon. Friend, who makes his case well. This is not about saying that there can never be telegraph poles, as there are some areas where they are clearly the right solution. However, there must be a proper process, and companies cannot be left to mark their own homework. He highlights well the issues in his constituency. One of the few requirements placed on network operators is to provide 28 days’ notice in writing to the local planning authority when they propose to put up a pole. That is a very low bar. Without commenting on an active investigation, it should be noted that Ofcom is currently investigating Brsk for an alleged failure to notify Birmingham city council 28 days prior to installing poles. It is important that the investigation is concluded quickly. I understand that the industry body, the Internet Service Providers Association, which I thank for providing a briefing ahead of the debate, is working on a potential revision to the cabinet and pole siting code of practice. I hope we will hear something encouraging from the Minister but, as long as the code remains voluntary, it will always be circumvented in some cases. The code of practice merely states that, following advice for engaging and consulting residents, the code operator should place a site notice in “as close proximity as possible… If an appropriate place to site a notice is not available, another means of informing residents may be discussed and agreed upon.” In seeking to address these concerns, a number of residents in my constituency have, individually and collectively, attempted to follow the steps set out in the code of practice, including the complaints process. However, the code of practice, in its current form, fails to provide sufficient redress. It states that a complaints procedure should be in place, but it fails to go further than a company providing written responses detailing why a complaint is accepted or rejected. Frankly, that is not good enough. We must focus on preventing poor practice, as well as encouraging the best. I thank the Minister for his engagement with hon. Members across the House on this issue. Does he agree that, in pursuit of the Government’s welcome manifesto commitment to a renewed push for full gigabit coverage by 2030, a better code of practice is needed? Does he agree that there is a natural conflict of interest in allowing broadband companies to be the sole arbiters of their own practice? And does he further agree that there should be a role for Ofcom in upholding the code? I thank the Minister for his attention, and I look forward to hearing how he proposes to engage with Members across the House on this important issue. I am sure we will all hear more about this problem throughout the course of this Parliament.