Clive Efford

I commend all the maiden speeches that we have heard today: I feel as if I have been on a tour of England following the descriptions of so many constituencies. May I associate myself with what was said by the hon. Member for Bromley and Biggin Hill (Peter Fortune) about his predecessor, Bob Neill? I now represent part of Bob Neill’s former constituency, and I know from talking to people during the recent general election campaign that he was held in high regard by his constituents. I wish him all the best for the future. I am sick and tired of coming here and raising the issue of Master Gunner Place in my constituency. It has been in need of remedial work for a very long time, and still nothing has been done. It was built by Countryside Properties, now Vistry Group Ltd, and we understand that it is about to be handed over to a company called Samnas, although that is yet to happen I have written many times to the managing agent, Rendall and Rittner, about issues that have been raised with me by my constituents, but to no avail. I was approached by one of my constituents who lives in Master Gunner Place. He had tried to sell his property on four occasions; at the final attempt he had one bidder, whose bid he accepted. However, the bidder was refused a mortgage owing to the size of the service charge. The charge for 2022-23 rose by 107% in 2023-24, to £6,100, and such charges are now trapping people in homes they are unable to sell. Under section 22 of the Landlord and Tenant Act 1985, the leaseholders are entitled to demand from the freeholder or the managing agent an explanation of how those charges were arrived at. When the residents of Master Gunner Place asked for that, they were given only partial information, and on several occasions the managing agent failed to meet the requirement to respond within 30 days. In the end, the agent flatly refused to supply the missing information. When my constituent complained to the managing agent, it did not answer; it just got its solicitors to respond and threaten him with a county court judgment. As a result of that, my constituent had no option: because of the terms of the lease, he had to pay up; otherwise, he could have been in default. He ended up paying the service charge, plus nearly £1,250 in legal fees and interest for being two months late with his payment. The residents tried to mount legal action but, ironically, they feared that if they were to take on the freeholder over the costs, they would risk the freeholder adding the cost of defending the action to their service charges, because of the terms of the lease. They are absolutely trapped in a situation whereby they need the information to be able to legally challenge the freeholder, but the freeholder and the managing agent are withholding the information that is needed to undertake the action. That cannot be a fair situation for the residents to be left in.