Member

Those who do not like doing things online, as the noble Baroness explained, can often reach out and get a friend or relative to help them, or go to local organisations; or they can simply call DWP free of charge on the telephone and we will take them through the process step by step. We will fill out the form for them, so effectively, it is like doing it online, but somebody does it for you at the end of a phone. For the most vulnerable, DWP visiting officers can even help them fill in an application form in person.