Member

The PHSO has looked at this case in relation to complaints about the DWP’s 2013 factsheet, mentioned by the noble Lord, Lord Palmer, but found that the factsheet accurately showed what information had been provided separately by the DWP, GAD, BIS and the PPF. For clarity, the PHSO found that the factsheet was confusing about the DWP’s role; in particular, that the DWP was not responsible for the information AEAT gave employees at privatisation or the advice provided by GAD. The factsheet did not make this clear. The DWP apologised for any confusion and updated the factsheet.