Contribution
My Lords, I will speak in broad support of Amendment 218D, tabled by my noble friend Lady Coffey.
Let me start by recording my thanks to the Minister, the Pensions Dashboards Programme team and MaPS for the recent briefing session afforded to noble Lords, which was thorough; I felt that it was constructive, and, if I may say so, reassuring in so many respects. We heard that some three-quarters of workplace and personal pension memberships—that is, around 60 million people—are now connected to the ecosystem. This is no small achievement; we should acknowledge that. We were told that the October 2026 connection deadline remains on track, which is of course welcome.
Connecting schemes to the system is one stage, while ensuring that the dashboard operates effectively for consumers is another. Delivering the money helper dashboard, important though that is, is not the same as establishing a fully functioning marketplace that includes private sector dashboards. These are separate phases of the programme and ought to be treated as such.
In that context, we were taken through the money helper dashboard and its intended customer journey. It is a significant and necessary first step—no one disputes that—but it is explicitly designed to be the foundation, not the finished structure. The question that therefore arises is a straightforward one: what is the clearly defined pathway from that foundation to the wider ecosystem that Parliament was originally invited to envisage?
As my noble friend Lady Coffey said, the Government have confirmed, most recently in October 2024, that the money helper dashboard will be made available to the public before any private sector dashboards are permitted to launch. I understand this sequencing to some extent. It is sensible to test the system, assess customer behaviour and ensure that it is secure and reliable. To that extent, I understand the approach that the noble Lord, Lord Davies, has taken; he used the word “caution”. However, mine is a slightly different point—it chimes with those from the noble Baroness and my noble friend Lady Coffey—which is that there should be at least a plan and a timetable.
The Government have stated their commitment to private sector dashboards in principle. A commitment in principle must now be matched by clarity in practice, which is why I think that my noble friend’s amendment is very much necessary. When do the Government expect private dashboards to be authorised? If a firm date cannot yet be provided, can the Minister at least set out the framework within which that decision will be taken? What are the stages? What are the criteria? What is the intended sequence of regulatory approvals? Over what period do the Government expect those steps to be completed?
We are told that private dashboards will proceed only once the service is judged to be reliable, safe and secure, and once, of course, it has satisfied the FCA, the Department for Work and Pensions, the Pensions Regulator and MaPS. This is entirely proper, but does that mean that no indicative timetable can be offered until every test has been passed? Surely not. Is there no internal planning assumption or projected window? How are industry participants expected to prepare if there is no sense of when authorisation might realistically occur? Is there not a risk that the programme becomes defined solely by the October 2026 connection deadline? What sits beyond that date? What is the Government’s intended next milestone? Without a clear forward plan—this is my point—how can Parliament assess progress?
My noble friend’s amendment does not seek to override safeguards. It simply seeks clarity and discipline. The proposal that the FCA should open the gateway to private dashboard operators within six months of the public dashboard going live would establish a reasonable and clear expectation. If the Government disagree with that period, what alternative do they propose? What is their preferred timetable?
There is also a practical issue, which cannot be ignored, because the successful introduction of private dashboards will depend heavily on data quality; that has been mentioned. What is the Government’s current assessment of the accuracy and completeness of data across connected schemes? Where are the known weaknesses, and what remedial action is under way? How frequently is data quality being tested and reported?
I know that this is a familiar question that has been asked as we have been taken through the progress on the dashboards programme—I have been very grateful for the updates—but what engagement is taking place with schemes and providers to ensure that preparation extends beyond technical connection and moves towards operational readiness? Are the communications with industry focused only on meeting connection deadlines, or do they also address the standards required for a competitive, consumer-facing environment?
In conclusion, this programme has significant potential, but potential must be matched by a structured plan. Parliament is entitled to understand not only where the programme stands today but where it is going and on what timetable. My noble friend Lady Coffey is right to press for that clarity and, unapologetically, I have asked a lot of questions that chime with her. I await the Minister’s response with interest.