Nick Thomas-Symonds

Nick Thomas-Symonds

Labour — Torfaen

Speaking in the House of Commons on 22 April 2026

Debate

Pension Schemes

Contribution

The hon. Lady speaks powerfully about the very vulnerable situations in which her constituents find themselves, and I entirely share her concerns about the portal. I referred to the statistics on call times in my response to the shadow Minister, and to the average call time. I regularly monitor performance. Where there are particularly egregious examples of poor service, Members should write to me and draw them to my attention. I have mentioned the June 2026 deadline for the resumption of normal service, which includes having a functioning portal. There are people who may not have reached the end of their career, but want to access their updated benefits, and they should be able to do so.

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