Danny Beales

Danny Beales

Labour — Uxbridge and South Ruislip

Speaking in the House of Commons on 22 April 2026

Debate

Pension Schemes

Contribution

I have been contacted by several constituents who have experienced challenges and delays in accessing their pensions via the scheme that Capita has managed, or should I say mismanaged, for some time, including Bindu, Duncan and Ann-Marie. Tony, a civil servant for 40 years, should be looking forward to a well-earned retirement this year, but he has not been able to access his information on the portal. He cannot get through on the phone, and one occasion spent four hours trying to speak to an adviser before giving up. I am sure the Minister agrees that people find it extremely worrying not to be able to plan for their retirement and understand what is ahead of them. Does he agree that this situation is completely unacceptable? Can he outline what quick action will take place to hold Capita to account, bring about improvements and ensure my constituents can look forward to their well-earned retirement?

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