Helen Morgan

I beg to move, That this House has considered the matter of fraud in the car insurance industry. It is a pleasure to serve under your chairship, Ms Lewell. Before I start, I thank the Minister; the shadow Minister, the hon. Member for Wyre Forest (Mark Garnier); and my hon. Friend the Member for Honiton and Sidmouth (Richard Foord) for being here to respond to the debate. This issue cuts across several Departments, and my main ask is for a co-ordinated response to it across Government. I will touch on many types of fraud in the car insurance industry, but I want particularly to draw the Minister’s attention to paid ad spoofing, which came to my attention after a constituent fell afoul of the scam. Because their case is yet to come to court, I cannot give any specifics of it—I can reassure you, Ms Lewell, that I have checked the content of my speech with the Clerks—but it is typical of the problem. On its website, the Association of British Insurers describes paid ad spoofing as follows: “Paid Ad Spoofing involves scammers who use paid advert spoof websites to appear at the top of search engines usually to trick drivers into thinking they will be directed to the website of the genuine insurer. Scammers target motorists when they’re most vulnerable after road traffic accidents. When a driver uses their smartphone to start initiating a claim from the roadside, they may be directed to the website of an unscrupulous firm instead of their insurer. Scammers will ask for personal details to provide ‘support services’ and potentially make a claim. They use psychological tactics to befriend, reassure and pressure victims, while all the time collecting personal information for financial gain.” Let us imagine a scenario: you are driving along in a blame-free manner, and some idiot pulls out of a side road and hits you. It is unfortunate, but these things happen. Nevertheless, you are very shaken up. You both pull over and agree to swap insurance details. If your car is not moveable, you will need to arrange for it to be towed away. You do not have your insurance details on you, but you know the company you are insured with, so you google their phone number. You see your insurance company and its logo at the top of the results. You ring and you get through to someone who sounds very sympathetic, and they arrange to tow your car away. Over the next few days, you are repeatedly in touch with them. They convince you that you need to hire a car, they sort out your repairs and they send you paperwork to sign for all those things. At no point do they tell you they are not your insurance company, but the reality is that they are not, and the fees that have been racked up for the tow truck, the repairs and the car hire are potentially excessive. They may also have invited you to see a doctor, maybe in a hotel or other obscure location, and convinced you that there is a valid claim for whiplash or other injury as well. What is the problem with all this? Basically, behind the fake ad is an organisation that will claim for all these costs in a court case, based on the fact that it was not your fault. If they lose that court case, you are on the hook for the exorbitant costs. On top of that, you will have had an accident and failed to tell your insurance company, and there are potential legal ramifications of that as well. I have been shocked to find out that there are qualified solicitors working for no win, no fee firms involved in this type of scam. These firms are fully registered with the Solicitors Regulation Authority. How can that possibly be ethical? It is clearly dishonest, and for that reason I would argue it is barely legal.