Alison Hume

It is a pleasure to serve under your chairship, Dr Murrison. I congratulate my hon. Friend the Member for Bexleyheath and Crayford (Daniel Francis) on securing this important debate, and on his excellent speech, which drew on his lived experience. I contribute to this debate on behalf of the many constituents in Scarborough and Whitby who have been profoundly failed by NHS-contracted wheelchair services. One such constituent is a woman in her early 80s, who became reliant on an electric wheelchair to leave the house following a traumatic road accident. Her family and friends reached out to me after failing to be told when a wheelchair might be provided and not being offered any interim support. At that point, all the necessary adaptations to accommodate the wheelchair had already been made to the outside of her home. AJM Healthcare, which is contracted by NHS wheelchair services, was contacted for an urgent update but was completely unable to provide a specific timeframe for the progress of her application. Two years ago, AJM Healthcare was investigated by the parliamentary ombudsman following a surge in complaints. As we have heard, those involved people not receiving new wheelchairs or the correct parts, delays to receiving equipment and poor communication. Two years on, sadly, it seems that nothing has changed. Other constituents have also come up against significant delays to wheelchair repairs, leading them to become prisoners in their own homes. One resident requested my help after being housebound for three months while waiting for the supplier simply to send on the correct replacement parts. Another constituent endured three months of delays over a routine maintenance issue, only to discover after countless unanswered calls that the repairs company had gone into liquidation. It is clear that the current system is not working. Wheelchair providers are failing to meet even the most basic standards, leaving people isolated, housebound and ignored. What is worse, they are getting away with it. Despite repeated complaints and investigations, failing providers are still contracted and continue to offer an appalling service to people such as my constituents. My constituents deserve better. Waiting months for a wheelchair or essential repairs is unacceptable, and it is high time that wheelchair service providers were held to account by an independent national regulator. I look forward to hearing from the Minister about how the Government plan finally to put an end to this catalogue of failure.