Contribution
I thank all hon. Members who contributed to the debate. It was a great honour, though deeply disturbing, to hear of people’s lived experience as wheelchair users. To be brief, we heard good examples from my hon. Friend the Member for Uxbridge and South Ruislip (Danny Beales) of mobility providers, and from the hon. Member for East Londonderry (Mr Campbell) of the growing needs of users. We heard from my hon. Friend the Member for Sheffield Hallam (Olivia Blake) about access to school. I urge all hon. Members to look at the Whizz Kidz report on that issue.
There was an interesting comment from the hon. Member for Upper Bann (Carla Lockhart) on all-terrain wheelchairs, which is something we looked at in a recent event across the road. The hon. Member for Strangford (Jim Shannon) is always here for these debates. It is good to hear about the position in Northern Ireland and, in particular, about veterans’ use of wheelchairs, which also featured at that event.
We heard about AJM Healthcare from my hon. Friends the Members for Scarborough and Whitby (Alison Hume), for Lichfield (Dave Robertson) and for Stoke-on-Trent South (Dr Gardner). I accept that it is the largest provider in the market—it was the provider I was referring to in my comments—but clearly there have been issues with delays across the country. I will come back to those, and to individual ICBs’ awareness of what was going on.
I was really sorry to hear from my hon. Friend the Member for Bassetlaw (Jo White) about the suitability and parts issues experienced by her constituent. I know those issues at first hand. My hon. Friend the Member for Stoke-on-Trent South talked about discharge delays. I would say that they are sad but, quite frankly, they are just disgraceful. I welcome the pressure to improve standards from the Lib Dem spokesperson, the hon. Member for Mid Sussex (Alison Bennett), and from the shadow Minister, the hon. Member for Hinckley and Bosworth (Dr Evans), who also rightly brought up the point about NRS. I have met with officials from the Department of Health and Social Care in recent months on that and the overall framework for where the responsibility lies.
To my good friend the Minister, I will say that I will continue this pressure, as will other hon. Members. I accept that what happened during covid was very difficult. I was attending wheelchair appointments during that period and it was difficult—of course, delays were caused—but we have ended up in a position where there are far more ombudsman complaints now than before covid. I will not prejudge matters, but I think the ombudsman may have something to say about this later this year. Lots of wheelchair users have ended up having to go to the ombudsman because it is a complex system. That goes back to the framework and what I said earlier. How many people out there know what their ICB is and how to go to their ICB?
The wheelchair contract where I live is about to be tendered across three London boroughs: Bexley, Bromley and Greenwich. At the moment, those three boroughs have individual providers. It looks like they will have one provider going forward. When the consultation meetings were held around the new framework and the new contract, the provider, AJM Healthcare, was asked to advertise them. Did it tell any of the users? No, it did not, because if it had, they would have come to the meetings and told their horror stories.
I found out by accident because I am the Member of Parliament, and guess what? I was the only person who attended the meeting because none of the users had been informed that it was happening. That is my concern about ICBs monitoring those contracts and being able to say what is happening. It appeared to me in that meeting that, from my experience as a parent and from talking to other parents, I knew more about the problems in the system than the people commissioning the contract within my ICB. That is why we need continued monitoring and some kind of framework.
I absolutely welcome the Minister’s comments. There has been movement, but I will continue the pressure, along with other Members, in the months and years ahead.
Question put and agreed to.
Resolved,
That this House has considered the potential merits of establishing an independent national review body overseeing wheelchair provision.