Torsten Bell

The hon. Member has raised this issue repeatedly over a number of years, and I recognise that. Specifically on the issues he raises, it was the ombudsman itself, rather than the Government, that initially set out that the women affected did not suffer direct financial loss. What is sitting behind the ombudsman’s judgment saying that is that the issue facing the ombudsman was not either the original decision in 1995 to increase the state pension age or the decision to accelerate the increase by the coalition Government in 2011. The ombudsman was looking narrowly at the question of how that increase in the state pension age was communicated, and I think it is really important to clarify that distinction with our constituents. It is the latter—the communication of the state pension age—that we have discussed in this House on numerous occasions. The hon. Member specifically raises the 2007 evidence, which showed that a minority of people read and remembered such letters. However, it showed something else quite important, which was that those with good knowledge of their state pension entitlement were most likely to read the letters. It was therefore not a good metric for assuming that the majority of those who were sent letters would have learned something from that and changed what they knew.