Rachel Taylor

Rachel Taylor

Labour — North Warwickshire and Bedworth

Speaking in the House of Commons on 23 April 2026

Debate

Civil Service Pension Scheme

Contribution

Happy Warwickshire day, Mr Speaker, and happy St George’s day. My constituent Jillian dedicated her life to public service for 34 years before retiring. She is owed more than £2,000 in a lump sum from her civil service pension. She has constantly tried to get in touch with Capita over the past six months. She has submitted online forms, rung multiple times and has been told that Capita is not hitting its complaints target. After being on hold for several hours, a call operator told her that they could not tell her when she would receive an answer. This is unacceptable. Can the Government tell me what they are doing to support retired civil servants who have been left in limbo by Capita?

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