Gerald Jones

I congratulate the hon. Member for Mid Dorset and North Poole (Vikki Slade) on securing the debate and the Backbench Business Committee for granting it. As we have heard, the DVLA covers important aspects of work overseeing driving licences and people’s ability to drive safely. I pay tribute, as others have done, to the DVLA staff working to support my constituents. However, I also want to highlight some of the issues raised by a large number of my constituents over quite a period of time, which I know are similar to concerns raised by other hon. Members. One of the most common issues relates to—surprise, surprise—medical applications, which we have heard time and again this afternoon. The crux of the issue seems to be that the system is paper-based and by post. Unfortunately, that adds further delays, not helped by issues with postal deliveries. There also seems to be a lack of co-ordination between the DVLA and clinicians. Constituents have highlighted other concerns. No matter the outcome after their applications have been processed, there are significant delays in returning documents and, in some cases, licences, as well as delays in issuing medical letters. Six to seven months seems to be the average for cases that do not appear overly complex, but in the worst cases that I have dealt with, returns have taken in excess of seven months. It is clearly deeply unsatisfactory for things to take that long. As my hon. Friend the Member for Redditch (Chris Bloore) said, many more people try to navigate these issues on their own, so MPs do not see the full extent of the problem. I was pleased that the Government increased the number of additional staff being recruited to support the DVLA’s medical team. That is a fairly new development, but we all look forward to seeing that investment in the workforce, which will, I hope, help to reduce waiting times for decisions. That will, in turn, reduce the frustration felt by my constituents and many others across the country. The DVLA’s medical licensing system is, as we know, a vital service for our constituents. For too long, my constituents have had to put up with long and unexpected delays. I acknowledge that the Government have unfortunately inherited this and a number of other long-standing issues from the previous Government, and that they recognise that there is much work to do, but will my hon. Friend the Minister set out what more can be done? The length of time that my constituents and others are waiting, and the frustration and inconvenience that it causes them, is just too much for them to put up with. Many of the constituents who have contacted me are armed forces veterans, public servants and people who are doing the right thing, but unfortunately the system is letting them down. I hope that the Minister will address that in his winding-up speech.