Jerome Mayhew

I join everyone in congratulating the hon. Member for Mid Dorset and North Poole (Vikki Slade) on securing the debate and on making a very important contribution, which has been supplemented by speech after speech right across the Chamber identifying a common theme around medical cases, as well as other issues. I will come on to those shortly. The DVLA’s role in upholding the licensing system is essential for maintaining driver safety—that is a truism—and ensuring that the correct people are behind the wheel. We should not underestimate the scale of the task; it is a huge one. Last year, the agency collected £8.4 billion of vehicle excise duty for the Exchequer. It maintained 53 million driver records, as well as 47 million vehicle records, and it processed getting on for 100 million customer transactions. That is no mean feat. If we want to keep our country moving, it is vital that the DVLA processes its work efficiently, reaching the correct answers and doing so quickly. The huge disruption caused by the covid pandemic saw the operation creak and exposed its weaknesses, with systems unable to cope with, among other things, staff distancing. Thanks to important work under the last Government, backlogs were brought down and longer-term efficiency improvements began to be implemented. Changes were made to streamline existing processes. For example, the law was altered to enable healthcare professionals other than doctors to respond to DVLA medical questionnaires. My right hon. Friend the Member for Basildon and Billericay (Mr Holden), when he was a Minister in the Department—he is now the shadow Secretary of State for Transport—launched an independent examination of the DVLA in 2023 to establish what the Government could do to provide genuinely customer-focused services. We had hoped that that reform process would continue with the new Administration after the election in 2024, and some of it has, but as we have heard in the debate today, the data suggests that in many instances that reforming zeal has not continued. The DVLA’s business plan tells us that the average waiting time for licensing decisions on medical cases will be within 50 days—a long time in its own right. However, the Government now admit that in October 2025 the waiting time was over 78 days. By November, the delay had increased further to over 80 days. That has real consequences. We have heard that from Member after Member, and I shall pick out one. The hon. Member for Guildford (Zöe Franklin), in a powerful speech, referred to a constituent who has stage 4 cancer and has been waiting nine months and counting for a decision. That is totally unacceptable. Across 2025-26 the overall average was over 56 days, missing the Government’s already slack target of 50 days. That is not acceptable, because it leaves drivers hanging, uncertain of what their fate will be. I would greatly appreciate it if the Minister could explain whether the position has improved since November last year—the last date for which figures are publicly available. Have the Government met, or are they closer to meeting, the target? The DVLA has said that it is completing the migration of its digital driver licensing services from its old digital platform on to a new strategic cloud platform. While that is welcome progress, it does not appear to align with the scale of the reform programme set out by the Treasury in its 2025 departmental efficiency plans. The Department for Transport plan listed: “AI initiatives to increase automation and self-service at its contact centre”, “expanding the use of Robotic Process Automation software”, “automating Vehicle Excise Duty (VED) refunds”, and “wider organisational and workforce restructure.” It claimed that, taken together, those changes would secure net efficiencies of £39 million by 2028-29. However, the actual business plan from the Department for 2025-26, published in March, makes no mention of AI initiatives to bring forward automation and self-service, or to automate refunds for customers. What happened to the plans? Has the Minister changed his mind? Has he told the Treasury? Will he tell us? Without that focus in the business plan, how can we ever expect to see improvements in efficiency and service for the customer? Those are not the only reforms that the DVLA is struggling with. There are challenges around fee deficits. The Government have promised efficiency savings, but it is not clear how they plan to deliver them. The shadow Transport Secretary asked about the £2.50 fee charged for the release of vehicle keeper details. Unfortunately and ironically, the Department’s written answers were later acknowledged to be partially incorrect, as they included inaccurate information about the requirement for legislation. Will the Minister take this opportunity—I am sure he will—to explain whether he plans to change those fees and, crucially, whether he is confident that he can make those changes effectively, given that he was unable to provide accurate information on the process in the first place? When there are questions about efficiency savings, it appears that there is a gap between the rhetoric and the actual delivery. Cloned number plates are another problem of increasing concern that must be tackled, as was highlighted effectively by the hon. Member for West Bromwich (Sarah Coombes). The DVLA has to be supported in its work with the police to crack down on the issue. In her important speech, she referenced the example of a manufacturer who had been caught and received a £5,000 fine and a non-permanent ban—a five-year ban, from memory—from the registration list at the DVLA. That is madness and she is absolutely right to highlight the issue. We have to tackle the supply and use of cloned plates. Current legislation does not properly reflect the seriousness of the crime. The Conservative party is proposing new legislation so that manufacturers and online retailers of cloned plates would face a fine of up to £1,000 and/or up to five years’ imprisonment. On top of that, any driver caught using a plate that does not match their vehicle’s registered data would incur a driving ban of up to two years, up to a year in prison and a £5,000 fine. These are not accidental infringements of driving laws; it is express criminal activity, often to facilitate other crimes, and it should be treated as such. Ultimately, we need to have laws in place that clamp down on criminality. It is an oddity that it is much harder to scrap a car than it is to buy one. To scrap a car, people need ID, a vehicle licence and a UK bank account, whereas to buy one they can just turn up and pay in cash. That is a gateway for thousands of uninsured vehicles to be used for criminal purposes. The different approaches make no sense. Why do we not tighten up the rules, so that if a person wants to buy a car, at the very least they have to record their driving licence? Will the Government consider working with the DVLA to support our proposal to tighten up that method of removing uninsured vehicles from the road? The DVLA is ripe for further reform. Its services our ideal for use of AI to improve productivity, reduce costs and improve responsiveness. Instead of being paralysed by the Mandelson affair, the Government need to focus on driving through reforms to serve the driving public and clamp down on vehicle-related crime. I am concerned that the current data appears to be going in the wrong direction, but there is still time for the Government to turn this around. We have a plan for improvements and I look forward to hearing that the Government have one too.