Contribution
I will press on and see where we get to. I will not go into detail about many key issues facing park and mobile home owners—I am sure colleagues will touch on them, as they have already started to—but I want to mention, up front, some key items that are common across all sites.
The first is maintenance and site standards. Site residents frequently report poor upkeep, damaged roads, drainage issues and neglected communal areas, despite continuing to pay high fees directly to the site owners. One of my six park home sites has repeatedly raised issues about poor waste disposal, leading to rats on site, and intermittent issues with water and heating quality. Such issues raise fundamental questions about transparency and accountability in how residents’ money is used.
Secondly, there is the transparency of pitch fees and charges. While preparing for the debate, I was made aware of several threats of eviction for non-payment of pitch fees and charges, some of which have been legitimately contested by residents. More than once, the management of mobile home sites has been described as the wild west. It is clear that stronger protections are needed to prevent unscrupulous practices.
Thirdly, the word “enforcement” has already been mentioned. In one case, a constituent of mine was chased for six years by a management company to pay for drain clearance that was not her responsibility. Although rights exist, and local authorities have powers, many residents feel unsupported when issues arise. They may be passed between councils, tribunals and advice services. They may fear repercussions for complaining. That creates an enforcement gap between legal rights and the ability to exercise them, particularly for vulnerable residents.
Fourthly, transparency over utilities has been raised with me by constituents at one of my weekly surgeries. Where residents receive electricity, gas or water via the site owner, it can be difficult to understand billing, fairness and eligibility for support. Residents need clear, enforceable rights to transparent billing, fair pricing and clarity on the Government’s engagement with Ofgem’s work on resale pricing.
Finally, there is the 10% sales commission, which has been raised several times today. For residents, that is a direct loss of equity, often at the moment when they need their money most, potentially to move closer to family, move into more suitable accommodation or fund care costs. The charge is poorly understood, insufficiently transparent and increasingly disproportionate, as the value of park homes has risen. In 1983, a park home sold for £12,000 would have generated a commission of £1,200, about 14% of an average salary at the time. In 2026, a park home sold for £160,000 would generate a commission of £16,000, about 42% of the current average salary. The commission is still 10%, but the cash value has grown substantially.
I recognise that site owners argue that the commission forms part of their business model and helps to support investment in sites. However, there are already routes for that to be done transparently. For example, under the framework in the Mobile Homes Act 2013, improvements to a park can be reflected in pitch fee reviews, which involve a proper process and residents being consulted. What residents primarily object to is effectively being charged twice by site owners: once through pitch fees and other charges, and again through a 10% deduction from the value of their home when they sell.
The inequity is reflected in the ever-changing justifications for the commission. Depending on who people speak to, it has been linked to road maintenance costs, the offsetting of pitch fees, the maintenance of site viability and/or the modernisation of infrastructure. No wonder residents are sceptical about how and where the proceeds are spent.
This debate is ultimately about fairness. It is about whether residents can enjoy the home that they have bought on the terms on which they bought it. It is about whether people can understand their bills, challenge unfair charges and sell their homes freely. It is about whether the law is meaningful in practice, not just on paper, and whether a 10% commission charge introduced decades ago remains fair and proportionate today.
I hope that the Minister will respond to several points. First, will the Government consider stronger protections at the point of sale, so that buyers are clear about the legal status of a site and their ongoing obligations before they purchase? Secondly, will Ministers review whether local authorities have the resources, expertise and duties needed to consistently enforce site standards? Thirdly, will the Government work with Ofgem to ensure transparent and fair utility charging for residents who receive energy or other utilities through site owners? Finally, will the Minister confirm today that, following the call for evidence, the Government are prepared to consider real reform to the current commission arrangements?
Park or mobile home residents are not asking for special treatment. They are asking for basic fairness, transparency and security in the homes that they have bought. Many have worked hard their whole life, invested their savings and chosen park home living because they believed that it would suit them and offer peace of mind. Like all of us, they deserve a fair system that protects them when things go wrong. I look forward to hearing hon. Members’ contributions and the Minister’s response to Members across the House.