Matthew Pennycook

I will address that point before sitting down, but I want to briefly touch on utilities. As resellers of electricity or gas, site owners must comply with the maximum resale price provisions, which prevent them from reselling energy at a higher price than they paid. There are other protections in place for residents, including the right to ask for documentary evidence to support any demands for charges. Where a resident has been overcharged, they can recover those amounts through a small claims court and may also receive interest on the excess charge. However, it is evident that the rules and how to enforce them are not always well understood in the sector. To further empower residents, I have tasked my officials with working with the relevant Departments to raise awareness and, if necessary, to make additional guidance available. As the shadow Minister, the hon. Member for Hamble Valley (Paul Holmes), noted, we are also taking steps to ensure that residents are protected by the rules already in place. In October, Ofgem issued a call for input to assess whether current arrangements under the maximum resale price provisions remain fit for purpose, ensure fair pricing and protect customers. Before I conclude, I will take up the point raised by the hon. Member for Christchurch. Despite the legislation that has been introduced over the decades, which was designed to address widespread malpractice and poor standards in the industry, we know that problems remain. We recognise that more needs to be done to further strengthen protections for park home owners, to improve park home site management and to support local authorities to bear down on unprofessional site owners. To that end, we do keep existing legislation under review. I am more than happy to meet the hon. Member for Christchurch (Sir Christopher Chope) to discuss complex ownership structures, in particular, and what they do in terms of the management of sites. However, I want to make it clear to hon. Members that legislation is effective only if it is used and enforced effectively. The Government want to see more robust enforcement by local authorities against unprofessional site owners and will continue to work with site licensing officers to raise awareness of their responsibilities and to share good practice. Responsible site owners have a role to play in building stronger relationships with residents and local authorities to tackle the unfair competition from unprofessional site owners. We also want residents to better understand their rights and to feel empowered and confident enough to enforce them, without fear of site owners or local authorities. We will continue to engage with national residents associations and encourage residents to contact LEASE, the Government-funded Leasehold Advisory Service, for advice about their rights. There are no quick fixes when it comes to improving the lives of park home residents, but I look forward to continuing to work with hon. Members across the House as we seek to do so. Because such a wide range of issues has been raised, I commit from the Dispatch Box to write to all colleagues—perhaps in a “Dear colleagues” letter—setting out precisely what the Government are doing on all the issues I have not had time to cover.