Member

Following a failure to meet critical transition milestones and a lack of confidence in Capita’s ability to implement and transition to the new operating model in a timely fashion, I am announcing today that I have terminated the new Royal Mail Statutory Pension Scheme contract with Capita. Capita had an 18-month planning window to prepare for the transition. It failed to deliver numerous milestones, including a failure to implement the required IT automation. The Cabinet Office repeatedly flagged delays in transition milestones and that IT automation, ultimately issuing formal correspondence to reaffirm the mandatory requirements. To ensure members are protected, we will ensure continuity of the existing contract, but let the message be clear: I will not and we will not tolerate delivery failure from contracted partners. Public services require high-quality delivery, and public money should not be used to fund performance that falls short of the standards we expect.