Member

I also want to address problems in the administration of the Civil Service Pension Scheme. The transition process from the previous provider, MyCSP, was not satisfactory. We are investigating the respective liabilities for those failures as between Capita and MyCSP. Given the criticality of these services, the Cabinet Office Permanent Secretary and I discussed transition with the chief executive officer of Capita. We sought and were given explicit personal assurances that the transition would be handled with the utmost care and that any backlogs would be managed effectively. I am sorry to say that those assurances have not been met.