Member

Across the Civil Service Pension Scheme, we have taken direct action on all commercial levers. We are withholding milestone payments where deliverables have not been met, and we reserve every right to take further formal action. The Cabinet Office has mandated a clear recovery target on service levels. Capita must clear all inherited arrears by the end of this month and restore service levels to standard, contractually required levels by the end of June this year. We will continue to use every commercial lever at our disposal to ensure that these standards are met.