Baroness Anderson of Stoke-on-Trent (Lab)

I thank my noble friend for that series of questions. Let me start with the factual question, because I have that data to hand. There are currently 2,696 retirement cases where a quotation has been issued but the pension is not yet in payment. These cases are the remaining subset of the 6,482 retirement cases that have already received a quote and therefore no longer have an open case type related to quotations. All remaining open retirement cases where a quote has been issued are on track to be processed, with full payment by the end of May—next month. My noble friend asked a series of questions, some of which are slightly more straightforward to answer than others. On insourcing, an assessment will be conducted to identify the optimal delivery model for these pension services, specifically evaluating both insourcing and outsourcing options. This process will involve a thorough analysis of costs, risks and benefits in line with the sourcing playbook, ensuring that we learn from the delivery failures identified in the current contracts. Although previous assessments in 2021 favoured outsourcing to realise benefits with the least risk, we remain committed to whichever model is proven to provide the best value for money for the taxpayer. On Capita and why that contract has not been removed, as I have said, we engage with Capita on this contract every day as part of the recovery model. As noble Lords will appreciate, I have talked not only about Capita and its responsibility as part of fixing what is clearly broken, but about the legacy of what was left by MyCSP. When we have undertaken the review after fixing what is broken—there have been failures across the piece, clearly, but we must be clear on who was responsible for which part—we will know better and we will take additional steps, as we have with the Royal Mail pension scheme, if required.