Edward Morello

I 100% share the hon. Lady’s concerns that water companies will exploit this moment in time. The public are calling out for firmer action, so the speed of the transition is vital. Existing legislation already requires sewage to be treated effectively, and allows storm overflows only in exceptional circumstances, but the Government have admitted that overflows are being used far beyond their original purpose. Investigations have shown illegal discharge even on dry days. The Office for Environmental Protection has concluded that regulators have failed to comply with existing environmental law. The first task of the new regulator must be to enforce what is already on the statute book and to review permits across the system. The commission also highlights the need for stronger customer protection. Recommendation 41 proposes strengthening the C-MeX—customer measure of experience—incentive and moving to a supervisory approach. That reflects the reality that customer experience has not improved, despite financial incentives. People paying their bills expect reliable service, timely responses and basic competence—not call centres that do not answer and complaints that disappear into the void. That brings me to the question of accountability and ownership. The White Paper recognises the unsustainable debt levels created by the current model, and talks about attracting long-term, low-risk investors. It also introduces new performance improvement regimes. But there is a real risk of tinkering around the edges while leaving a fundamentally broken model intact. As long as water companies exist primarily to generate profit, decisions will be shaped by that motive alone. Alternative models across Europe deliver lower bills, higher investment relative to debt, and fewer discharges. Both the commission and the White Paper fail to engage seriously with those models. In West Dorset, we are served by Wessex Water and in a small part by South West Water. My constituents see a pattern of rewarding failure across the water system that is impossible to justify during a cost of living crisis.