Emma Hardy

Emma Hardy

Labour — Kingston upon Hull West and Haltemprice

Speaking in the House of Commons on 3 June 2026

Debate

South East Water: Disruption of Supply

Contribution

One of the first things we did when we came into government was to look at the guaranteed standards scheme. We have introduced increased compensation payments and new standards. Previously, compensation was not being paid when people were under a boil notice, but this Government have introduced that, along with doubling compensation for failings such as supply interruptions, low pressure and sewer flooding. Because of those changes, customers should for the first time be receiving payments for boil notices. We have told water companies to make compensation available to people as soon as possible. We are clear that customers come first. They are the people I care about, and they are the people for whom I am the Water Minister. We will also look at introducing a water ombudsman. In the conversation I had with South East Water on Sunday, I asked it to identify by the end of the week what compensation will be paid to who, and when, and I will be following up on that.

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