Emma Hardy

On resilience, one of the things that we want to introduce for the first time is asset standards for water company assets. At the moment, those do not exist; there is no rule or criterion for the standard to which water companies need to maintain their water treatment work, waste water treatment work or pipes, or for how much leakage is acceptable. With the new regulator, we want to introduce those asset standards, which say that companies have to maintain their assets to a certain standard. That should help change things and basically build against what we have seen—admittedly not on this occasion; on this occasion, the company ran out of water—in other cases where infrastructure falls over because it is not adequately maintained and looked after. That is why the no-notice inspections matter; with those MOT-style inspections, as I refer to them, people from the Environment Agency can go in with no notice, check the assets, mark the water company on them and then give it an enforcement notice to say that it has to improve its assets up to a certain standard. The situation will not be fixed overnight, but having that goal for where we need to get to will help to prevent infrastructure from falling over because it is not properly looked after.