Stephen Kinnock

Stephen Kinnock

Labour — Aberafan Maesteg

Speaking in the House of Commons on 9 June 2026

Debate

Primary Care: Non-digital Access

Contribution

We know that some patients prefer not to use online services. Online tools complement rather than replace existing routes, such as telephone or walk-in access. The GP contract requires online access to be available during core hours, which eases pressure on phone lines and reception staff as non-digital routes to access care. Under this Government, patient satisfaction with GP access has risen from 61% to 75%.

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