Heidi Alexander

Heidi Alexander

Labour — Swindon South

Speaking in the House of Commons on 10 June 2026

Debate

Railways Bill

Contribution

I have always been clear that there is a role for open access operators on our network where they provide value for money. If I may now turn to passengers, I am not ashamed of the fact that GBR will be obsessed with delivering for its customers. In fact, it will have a statutory duty to promote their interests. That starts with ticketing, which is currently a mind-bendingly complex system. I have said it before and I will say it again: buying a ticket should be effortless. Fares should be simple and consistent, and passengers should know they are always getting the best value—and under GBR, they will. A new ticketing app and website will give passengers the ability to buy tickets, check train times and access a range of support all from the palm of their hands—no booking fees, no navigating lots of websites; just a 21st-century way of paying for a service. If passengers are let down, if accessibility falls short or if performance is not up to scratch, they will have a powerful champion fighting their corner: a strengthened passenger watchdog.

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