Member

The regulator’s consumer standards require registered providers to ensure that communication with and information for tenants is clear, accessible and appropriate to their diverse needs, and that landlord services are accessible. This includes supporting tenants to use online landlord services if required. Mandating new requirements in primary legislation risks duplicating or cutting across these existing standards and practices. In sum, the Government’s view is that these types of issues are better addressed through guidance, regulation and continuous improvement, rather than through a fixed statutory framework.