B

Baroness in Waiting/Government Whip (Baroness Anderson of Stoke-on-Trent) (Lab)

Speaking in the House of Lords on 5 February 2026

Debate

Civil Service Pensions: Capita

Contribution

My Lords, the service being experienced by some members of the Civil Service Pension Scheme is totally unacceptable, and I apologise for the distress caused to members. We have established a recovery taskforce led by HMRC’s Second Permanent Secretary and have deployed a 150-person government surge team to help to support recovery of this service. Interest-free bridging loans of £5,000, and up to £10,000 exceptionally, are available for those in hardship. We are holding Capita to account through rigorous performance indicators and financial penalties.

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