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Baroness Anderson of Stoke-on-Trent (Lab)

Speaking in the House of Lords on 5 February 2026

Debate

Civil Service Pensions: Capita

Contribution

My Lords, I think many of us have had different experiences with Capita in different contracts over time. I fear that I may be on the record not calling it “Capita” in other parts of Parliament. Specifically, noble Lords may be aware that the Public Accounts Committee in the other place raised concerns about this contract last summer and therefore a whole series of assurance reviews were undertaken and put in place. There are ongoing issues about what has happened and how it has happened, but the priority at this point has to be how we prioritise those who are waiting for deferred salary, but also, at the most extreme end, people who have died in service and who have taken ill-health retirement. To reassure noble Lords, the recovery plan expects that those cases will have been caught up and dealt with by the end of this month, and the hardship loans have started to be paid this week.

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