B

Baroness Anderson of Stoke-on-Trent (Lab)

Speaking in the House of Lords on 5 February 2026

Debate

Civil Service Pensions: Capita

Contribution

The noble Lord is absolutely right and there are various mechanisms being put in place, not least the call centre, which people should be able to access. I want to touch on something explicitly because the noble Lord has raised an important point. Some of the most heartbreaking issues that have come to light relate to people who have experienced death in service and bereavement. Therefore, they are receiving calls but not necessarily with the data on service, never mind their digital proficiency. So we have asked government departments to engage directly with the families of their former staff, to arrange the hardship payments in that case, and individual government departments that were the original employers are managing that, which is how we are able to ensure that the money is getting into people’s bank accounts within days, not weeks or months.

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