Member

Sometimes it feels like the industry shows disregard by conflating standard luggage with medical equipment. A wheelchair is not a suitcase full of clothes, which are relatively easy to replace. Respiratory equipment is not a golf bag. For a disabled person, this equipment represents their legs and their lungs; it is their independence. Yet regulations continue to treat equipment as a simple piece of luggage, and we should not tolerate this any longer. My Amendment 3 is looking at compensation. Yes, compensation can be available, but it can be a painful process, involving knowing whom to complain to, the cost of legal advice and being passed around the houses. I am interested to know, when complaints get passed between airlines and airports, how much time, effort and money they spend on delaying compensation. This is not simply to pay compensation without a proper process, but it needs to happen in a more timely way.