Member

I have mentioned the training. We have to mandate accessibility training for employees. But this should go beyond just the airlines; it should be throughout the airport. Obviously, it can be tailored to different parts of the airport, but it is important to think about how we improve the whole process. If you have a bad experience in a coffee shop, that impacts the whole of the rest of your journey. We also need to look at how we establish safe handling protocols for equipment. We have seen incorrect information given on colostomy bags and what batteries are allowed on board—this is simply not good enough.