Member

I have had a number of emails recently about using hoists to get on and off planes. There are cases of hoists not working and the wrong equipment being brought to a person, so that needs much greater clarification. An important part of this is to require transparent collection and publication of data on every damaged, broken or lost piece of equipment, because it is impossible to fix what we refuse to measure. We know from other modes of transport that disabled people do not complain. It is too exhausting and, within this industry, it is hard to know whom to complain to. Quite often, complaints are passed around until the disabled person gives up.