Member

To start, what happens when a disabled person wants to purchase a ticket? Is that digital service—that online booking system—accessible? Is there information in alternative formats? Are there different means of connecting with that ticket purchase in a way that is inclusive and accessible for all? Then, on arriving at the airport, will there be assistance? Will there be wayfinding? Will there be tactile routes, signage and, again, information in real time, available in accessible formats, for all who need it? Will there be assistance on to the plane? At the end of the flight, will there be minimum offboarding requirements? Essentially, there should be an experience where a disabled person does not have to have any concern, understanding or care as to which service provider is responsible at each beat point of that journey. It should be an inclusive journey—an inclusive experience from beginning to end.