Member

That takes us, inevitably with the word “inclusion”, to everybody. What about a duty of care for unaccompanied minors, to give them the support, security, safety and service that they require? For older people, it is just the same. Have the people providing the service at whatever point on that journey, or that experience, been trained in how to assist in enabling and empowering, in a dignified way, disabled people, older people and unaccompanied minors? Are there impact assessments of the customer experience? You may happen to be a disabled person, but you are a customer. An inclusive by design standard and an inclusive by design service means a focus on the service that is afforded to everybody, and it just so happens that you are a disabled person.