Member

I usually drive my chair to the airport door, and sometimes security search staff ask the same questions about the battery which was okayed five minutes before at check-in. Then we come to the next bit of fun for a wheelchair passenger: where will my wheelchair turn up—at the aircraft door, as they always promise, or at baggage or excess baggage? Most airlines attach a “return to aircraft door” label, but delivery to the door is only about 50% of the time. I do not care where it goes, so long as I know. I have sat on a plane waiting for my own chair to arrive at the aircraft door and have then been told, “Oh, it went to baggage reclaim after all”, so I would have to sit and wait for a manual wheelchair to take me to it. Too many check-ins promise return to the aircraft door, but I have no idea whether the arrival airport offers that service.