Member

The brings me to Heathrow—the absolute pits for incoming disabled passengers. On one of the many occasions that I have been stranded on a plane at Heathrow, the pilot and crew pushed me to passport control in an abandoned wheelchair. On countless occasions, including just last month, the crew or the captain have phoned people demanding a chair. I said that they could go on to their next flight, but the captain said they were not allowed to leave the plane until I was taken off—I assured him that I was not going to hijack it. Last Tuesday, coming back from Yerevan, four wheelchair passengers were boarded but at Heathrow only one guy turned up with a wheelchair. He ferried each of us individually up to a holding corridor, where he then left us until a buggy arrived. Heathrow Airport has clearly made a contract with a cheapskate service company with not enough staff, which provides a rubbish service—the worst I have encountered anywhere in the world.