Danny Beales

Danny Beales

Labour — Uxbridge and South Ruislip

Speaking in the House of Commons on 17 June 2026

Debate

Abuse of Customer-facing Workers

Contribution

I thank my hon. Friend for securing this important debate. He is touching on broader sectors, and he is exactly right that this is an epidemic across public-facing and customer-facing roles. I recently went to a GP surgery where receptionists told me they deal with sometimes weekly incidents of racial abuse. They showed me windows that had been smashed by patients who were unhappy about the service they were receiving. It feels as though there has been a cultural shift in what people deem to be acceptable behaviour towards, for example, ticket guards at stations and receptionists. Recently, a member of staff at our hospital was seriously attacked. Does my hon. Friend agree that the Government need to send a clear message that these behaviours are not acceptable and properly resource the police to crack down on these incidents?

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